Hiring Service Manager For Daltonganj Palamu

We are looking for an experienced Service Manager to lead our team in Daltonganj. The ideal candidate will have 4 to 7 years of experience and a degree in Engineering (). This full-time role requires a strong focus on customer service and team management.

Key Responsibilities:

- Team Leadership: Manage and support the service team to ensure high-quality customer service. Foster a positive work environment for efficient service delivery.

- Customer Interaction: Address customer complaints and inquiries promptly. Work to resolve issues swiftly to ensure customer satisfaction and retention.

- Service Operations Management: Oversee daily service operations and enforce best practices to improve service quality and efficiency.

- Reporting and Analysis: Prepare regular reports on service performance, customer feedback, and team productivity. Use data to identify areas for improvement.

- Training and Development: Conduct training sessions for team members to enhance their skills and knowledge, ensuring they are equipped to meet customer needs effectively.

Required Skills and Expectations:

- Strong leadership and team management skills are essential to guide and motivate staff.

- Excellent communication skills to interact effectively with customers and team members.

- Problem-solving abilities to resolve issues swiftly and efficiently.

- A solid understanding of service management processes and best practices.

- Ability to analyze data and generate insightful reports for continuous improvement.

- A proactive attitude and the ability to work in a fast-paced environment while maintaining a focus on customer satisfaction.

• Experience

  4 - 7 Years

• No. of Openings

  20

• Education

  Graduate (B.Tech/B.E)

• Role

  Service Manager

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office