Ems Pvt Ltd

Ramchandrapur, Kolkata

- Responsible for assisting customers with their banking needs, such as opening new accounts, processing transactions, and resolving issues. This includes providing excellent customer service and ensuring customer satisfaction.- Handle cash transactions accurately and efficiently, including accepting deposits, withdrawals, and processing loan payments. Attention to detail is crucial to avoid errors.- Maintain confidentiality and security of customer information by following bank policies and procedures. This is essential to protect customer data and prevent fraud.- Update customer account information in the system, such as address changes and beneficiary updates. Accuracy is key to ensure that customer records are up to date.- Promote banking products and services to customers, such as savings accounts, credit cards, and loans. This requires good communication skills and product knowledge.- Assist with general office tasks, such as filing paperwork, answering phone calls, and responding to emails. Multitasking and organizational skills are important to handle various responsibilities efficiently.Skills and Expectations:- Strong communication skills to interact with customers and team members effectively.- Basic computer knowledge to navigate banking software and systems.- Attention to detail to ensure accuracy in cash transactions and customer information updates.- Ability to work well in a fast-paced environment and handle multiple tasks simultaneously.- Willingness to learn and adapt to new banking processes and technologies.

- Key responsibilities 1. Customer service: Assist customers with their inquiries, provide information on banking products and services, and help resolve any issues they may have. This includes handling transactions, account inquiries, and addressing complaints in a professional and courteous manner.2. Data entry: Accurately input and update customer information in the bank's database systems. This may involve processing new account openings, loan applications, and other financial transactions.3. Cash handling: Receive and disburse cash, checks, and other forms of payment while ensuring accuracy and compliance with established banking procedures. Responsible for balancing cash drawers at the beginning and end of each shift.4. Compliance: Follow all banking regulations and guidelines to ensure the security and confidentiality of customer information. Adhere to internal policies and procedures to prevent fraud and ensure regulatory compliance.- Required skills and expectations1. Strong communication skills: Ability to communicate effectively with customers, colleagues, and supervisors. Good listening skills and the ability to convey information clearly and concisely.2. Attention to detail: Ability to accurately process and record financial transactions, follow procedures, and maintain a high level of accuracy in data entry.3. Basic computer skills: Proficiency in using computer systems and software, including Microsoft Office applications. Ability to navigate online banking platforms and other digital tools.4. Customer-oriented: A customer-centric approach to handling inquiries and providing support. Ability to empathize with customers, address their needs, and ensure a positive banking experience.

Axis bank hiring for office executive or customer service officer age-18-35 qualification- hs salary -15000-22000.