- Responsible for assisting customers with their banking needs, such as opening new accounts, processing transactions, and resolving issues. This includes providing excellent customer service and ensuring customer satisfaction.
- Handle cash transactions accurately and efficiently, including accepting deposits, withdrawals, and processing loan payments. Attention to detail is crucial to avoid errors.
- Maintain confidentiality and security of customer information by following bank policies and procedures. This is essential to protect customer data and prevent fraud.
- Update customer account information in the system, such as address changes and beneficiary updates. Accuracy is key to ensure that customer records are up to date.
- Promote banking products and services to customers, such as savings accounts, credit cards, and loans. This requires good communication skills and product knowledge.
- Assist with general office tasks, such as filing paperwork, answering phone calls, and responding to emails. Multitasking and organizational skills are important to handle various responsibilities efficiently.
Skills and Expectations:
- Strong communication skills to interact with customers and team members effectively.
- Basic computer knowledge to navigate banking software and systems.
- Attention to detail to ensure accuracy in cash transactions and customer information updates.
- Ability to work well in a fast-paced environment and handle multiple tasks simultaneously.
- Willingness to learn and adapt to new banking processes and technologies.