- responsible for assisting customers with their banking needs, such as opening new accounts, processing transactions, and resolving issues. this includes providing excellent customer service and ensuring customer satisfaction.
- handle cash transactions accurately and efficiently, including accepting deposits, withdrawals, and processing loan payments. attention to detail is crucial to avoid errors.
- maintain confidentiality and security of customer information by following bank policies and procedures. this is essential to protect customer data and prevent fraud.
- update customer account information in the system, such as address changes and beneficiary updates. accuracy is key to ensure that customer records are up to date.
- promote banking products and services to customers, such as savings accounts, credit cards, and loans. this requires good communication skills and product knowledge.
- assist with general office tasks, such as filing paperwork, answering phone calls, and responding to emails. multitasking and organizational skills are important to handle various responsibilities efficiently.
skills and expectations:
- strong communication skills to interact with customers and team members effectively.
- basic computer knowledge to navigate banking software and systems.
- attention to detail to ensure accuracy in cash transactions and customer information updates.
- ability to work well in a fast-paced environment and handle multiple tasks simultaneously.
- willingness to learn and adapt to new banking processes and technologies.