Eminent Digitals

Sus, Pune

Job Description:We are seeking a highly motivated and results-driven Tele-Sales Executive to join our dynamic BPO team. The ideal candidate should possess excellent communication and negotiation skills, coupled with a strong desire to meet and exceed sales targets. As a Tele-Sales Executive, you will be responsible for reaching out to potential customers, understanding their needs, and persuading them to purchase our products or services.Key Responsibilities: Outbound Calls: Initiate outbound calls to prospective customers with the aim of selling our products or services. Product Knowledge: Acquire a thorough understanding of our products or services to effectively communicate their features and benefits to potential customers. Lead Generation: Identify and qualify potential leads through effective questioning and information gathering. Customer Engagement: Build and maintain a positive rapport with customers to enhance the overall customer experience. Sales Pitches: Deliver compelling sales pitches tailored to the needs and interests of individual customers. Target Achievement: Meet or exceed daily, weekly, and monthly sales targets. Documentation: Accurately and thoroughly document customer information, interactions, and transactions in the CRM system. Objection Handling: Address customer objections and concerns effectively, striving to convert objections into sales opportunities. Feedback: Provide feedback to the team leader or supervisor regarding customer reactions, market trends, and suggestions for improvement. Adherence to Scripts: Follow provided scripts and adhere to established sales processes and guidelines.

tele sales for Automobile industry and Customer support for the same

We are looking for a motivated and experienced Customer Support Executive to join ourdynamic team. The successful candidate will handle customer inquiries and complaints,provide information about automotive products and services, and resolve customer issuesefficiently. The role requires excellent communication skills, a strong understanding of theautomotive industry, and the ability to deliver high-quality customer service.Key Responsibilities: Customer Interaction: Handle inbound and outbound calls, emails, and chatinquiries from customers regarding automotive products and services. Issue Resolution: Address and resolve customer complaints and issues promptly andefficiently. Product Knowledge: Maintain a comprehensive understanding of the companysautomotive products and services to provide accurate information to customers. Documentation: Accurately document customer interactions and maintain detailedrecords in the customer management system. Problem-Solving: Identify, analyze, and resolve customer issues using criticalthinking and problem-solving skills. Follow-Up: Conduct follow-up communications with customers to ensure their issuesare resolved satisfactorily. Process Improvement: Provide feedback to management on recurring customerissues and suggest process improvements. Compliance: Adhere to company policies, procedures, and regulatory requirements.