Electro Heat Engineers

Gurgaon, Haryana

Basic troubleshooting, installation, maintenance and repair on designated equipment Completing Preventative Maintenance and field modifications Ordering and managing repair parts cycle times Maintaining daily communications with customers to ensure resolution and proper follow-up Maintaining tools and test equipment and ensuring they are properly calibrated Utilizing the escalation process to resolve customer service delivery issues Drive/ Travel to customer locations to arrive in a timely manner and maintain accurate time and mileage records Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied Make recommendations regarding upgrades, service or repairs and perform preventive maintenance on equipment