EDULOGIX

Ghaziabad, Uttar Pradesh

A Student Counsellor is an important role within the Sales team. Provide administrative support and are involved inboth the pre-sale and post-sale process. Under general direction, provides counselling in the areas of admissions,academics, student services, program selection and career planning related counselling.Duties & Responsibilities: Listening to student's academic, emotional, social, and behavioral concerns in an open and non -judgementalway. Working directly with students to develop solutions and set achievable goals. Assisting with conflict mediation and resolution between students and university to ensure student's goals are not disrupted. He / She is required to communicate professionally in person, over the telephone, through email and otherelectronic means about admission/ programmes queries. Reporting student issues to the appropriate authorities.Qualification & Experience: Bachelors Degree of any statutory University. Minimum Experience - 0-3 years. Previous experience working as a counsellor in an education institute preferred.Skills & Abilities : Good Communication Skills. Ability to manage complaint calls with a calm disposition. Some knowledge of call center systems such as telephony systems, CRM Databases and computers. Willingness to learn and understand all the products and services offered by the organization.