Ecom Shipping Solutions Pvt Ltd

Andheri East, Mumbai

Work with other Departments Within Companies & Hubact as a Primary Customer Service Contacts for Customer Having Rates, Product Etc Issues-make the Companies Product & Services as Attractive to Potential Customer as Possible-coordinating with Sales Team By Managing Schedules, Filing Important Documents and Communicating Relevant Information-responding to Complaints from Customers and Give After-sales Support When Requested-handle the Processing of all Orders with Accuracy and Timeliness-inform Clients of Unforeseen Delays or Problems

-answering Phones and Explaining the Product and Services Offered By the Company.-contacting Existing Customers as Well as Prospective Customers Using Scripts.-obtaining Customer Information and other Relevant Data.-asking Questions to the Customer and Understanding Their Specifications.-resolving Queries and Issues Related to the Products and Services.-making Recordings of all the Sales Phone Calls.-maintaining the Database of the Customers On a Regular Basis.

-Manage large amounts of incoming phone calls-Identify and assess customers' needs to achieve satisfaction-Build sustainable relationships and trust with customer accounts through open and interactive communication-Provide accurate, valid, and complete information by using the right methods/tools-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution-Keep records of customer interactions, and process customer accounts.-Follow communication procedures, guidelines, and policies

-data Entry of Shipments in In-house Software-generate Labels from Software.-making Hold Reports and Data Sheets in Excel-proficient in Reading and Writing in English Language-user Friendly with Mails-knowledge of Excel-excellent English Typing Speed, Min 30 - 40 Wpm-comfortable Working in 24x7 Work Environment-can Work Beyond Shift Hours-candidate with Past Experience in International Courier & Cargo-candidate from Nearby Location with Own Vehicle Will Be Preferred

-Greet clients as soon as they arrive and connect them with the appropriate party-Answer the phone in a timely manner and direct calls to the correct offices-Create and manage both digital and hard copy filing systems for all partners-Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)-Provide basic and accurate information in person and via phone/email-Receive, sort and distribute daily mail/deliveries-Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)-Order front office supplies and keep inventory of stock-Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing