Duroflex

HSR Layout, Bangalore

About UsDuroflex is a leading Sleep Solutions company with over 5 decades of experience and 3000 retail locations in India and around the world. Duroflex produces and sells a high-end line of mattresses, pillows, and bed linens through its dealer and distributor networks, as well as online. Duroflex has established a solid supply chain over the years and is now looking to expand its eCommerce operations and implement superior and cost-effective technologies.Join our dynamic team at Duroflex in Bangalore!Are you passionate about driving results in the world of Customer Relations?We're on the lookout for energetic and driven individuals to fill Senior Executive roles in our CRM division!Role: Senior ExecutiveLocation: Bangalore, Corporate OfficeExperience: 1-3 yearsNotice Period: Immediate joiners preferredKey Responsibilities: Can Identify New opportunity Liaising with customers Processing Orders on time Dealing with adjustments Second Level to handle complaints Resolution of customer's queries/complaints Interdepartmental Coordination and with Sites as well. Attending customers complaints and Queries. Handling face to face meeting with customers(If Needed) Customer Retention and Betterment (Must) Lead a customer relation teamMinimum RequirementGraduateGood Communication SkillsComposing Mails, Handling and Revert (Good writing skill)Soft SpokenIf you're ready to take your career to the next level and make a real impact in this space, we want to hear from you!Send your resume to pooja.mohithe@duroflexworld.comRegards,Duroflex People Function Team

About UsDuroflex is a leading Sleep Solutions company with over 5 decades of experience and 3000 retail locations in India and around the world. Duroflex produces and sells a high-end line of mattresses, pillows, and bed linens through its dealer and distributor networks, as well as online. Duroflex has established a solid supply chain over the years and is now looking to expand its eCommerce operations and implement superior and cost-effective technologies.Join our dynamic team at Duroflex in Bangalore!Are you passionate about driving results in the world of Customer Relations?We're on the lookout for energetic and driven individuals to fill Executive roles in our CRM division!Role: ExecutiveLocation: Bangalore, Corporate OfficeExperience: 0-2 yearsNotice Period: Immediate joiners preferredKey Responsibilities:- Attending calls on daily basis- Assisting customers (Daily Basis) via Chats/Messages/Calls/Emails- Responsible to communicate with the customers on timely basis- Manages Support Contact for all the Esteemed customers- Building & maintaining profitable relationships with the customers- Handling all complaints at first Level.- Directly Reported to Sr. Executives.- Welcome mails and calls on daily basis.Minimum RequirementGraduateFresher/ExperiencedGood Communication SkillsComposing Mails, Handling and Revert (Good writing skill)Soft SpokenIf you're ready to take your career to the next level and make a real impact in this space, we want to hear from you!Send your resume to pooja.mohithe@duroflexworld.comRegards,Duroflex People Function Team

Resolving complaints in defined TAT and ensuring good CSAT ratings. Creating new SOPs and processes and working on continuous improvement on lead management, order management, complaint handling etc. Enabling and developing customer centricity as the core principle within the team. Manage multiple projects and tasks while maintaining operational standards. Provide immediate supervision to Customer Care staffs and operates with no supervision in a complex environment Proactively identify, define and solve the most complex problems that impact the functioning of the Team. Anticipates internal and/or external business challenges recommend & develop process or service improvements plans and recommend to Customer Service Manager. Promote an elevated customer experience by providing feedback, coaching, and training through consistent one-on-one coaching/meetings with direct reports. Maintain Quality Assurance expectations by reviewing and evaluating contacts, conducting individual coaching sessions, analysing reports and reacting to trends. Drive cross functional process improvements to support quality, productivity, cost goals and objectives. Work closely with the Training Manager to identify training gaps and recommend solutions to improve performance. Create and/or help administer contact centre activities that help promote a sales and service culture. Continually maintain working knowledge of all company products, services, and promotions. Run daily performance reports and maintain monthly scorecards. Leads projects within the team to achieve milestones and objectives Develops the team and then establish & monitors the processes which best utilize team talents for the purpose of meeting goals Regularly monitor ecommerce market places and generate more reviews on products. Should have handled and implemented CRM software in the previous stint.Send your resume to pooja.mohithe@duroflexworld.com