- Make outbound calls to potential customers: The telecaller will be responsible for making calls to potential customers to inform them about products or services offered by the company.- Receive inbound calls from customers: The telecaller will also handle incoming calls from customers, addressing their inquiries, resolving issues, and providing information about products or services.- Maintain customer database: The telecaller will update and maintain a database of customer information, including contact details, interactions, and feedback, using Microsoft Excel.- Achieve sales targets: The telecaller will be expected to achieve individual and team sales targets by effectively communicating with customers and persuading them to make a purchase.- Provide excellent customer service: The telecaller should ensure that customers receive a positive experience by resolving their queries, addressing complaints, and providing accurate information in a friendly and professional manner.Required skills and expectations:- Good communication skills: The telecaller should have excellent verbal communication skills to effectively engage with customers over the phone.- Basic computer skills: Proficiency in using Microsoft Excel is required to maintain customer databases and track sales progress accurately.- Customer service orientation: The telecaller should have a customer-centric approach and be able to handle customer inquiries and complaints effectively.- Sales skills: A telecaller should have basic sales skills to persuade customers to make a purchase and achieve sales targets.- Ability to work in a fast-paced environment: The telecaller should be able to multitask, work under pressure, and meet deadlines in a dynamic work environment.