DLS HOTELS

Kandivali West, Mumbai

Selling products and services using solid arguments to prospective customers. Performing cost-benefit analyses of existing and potential customers. Maintaining positive business relationships to ensure future sales. Good Knowledge of Computer

The Reservations Officer responds to reservation requests from guests, travel agents, and referralnetworks made through various communication platforms. He/ She ensures that reservation hotlinesare attended to at all times to meet daily business needs, and is responsible for creating, updating andmaintaining reservation records promptly in accordance with guests' booking confirmations. TheReservations Officer also tracks future room availability and helps develop forecasts for room revenueand occupancy. Additional duties may include preparing the list of expected arrivals for the front office,assisting in pre-registration activities and processing advance reservation deposits. He/ She should knowthe types of rooms the property has, their locations and layouts, as well as the available packages. He/She also updates the availability of rooms via distribution channels such as GDS, OTA and webbooking systems, and follows all policies and procedures of the property for compliance and qualityassurance expectations.