The Reservations Officer responds to reservation requests from guests, travel agents, and referral
networks made through various communication platforms. He/ She ensures that reservation hotlines
are attended to at all times to meet daily business needs, and is responsible for creating, updating and
maintaining reservation records promptly in accordance with guests' booking confirmations. The
Reservations Officer also tracks future room availability and helps develop forecasts for room revenue
and occupancy. Additional duties may include preparing the list of expected arrivals for the front office,
assisting in pre-registration activities and processing advance reservation deposits. He/ She should know
the types of rooms the property has, their locations and layouts, as well as the available packages. He/
She also updates the availability of rooms via distribution channels such as GDS, OTA and web
booking systems, and follows all policies and procedures of the property for compliance and quality
assurance expectations.