Divide By Zero Technologies Pvt Ltd

Nerul, Navi Mumbai

Key Responsibilities:1. Research prospects before connecting with them.2. Contacting potential and existing customers on the phone, by email, and in person and setting up meetings with them.3. Building rapport with customers, having excellent listening skills, and understanding customers needs.4. Traveling to visit potential clients wherever needed5. Managing and understanding customer requirements before suggesting relevant products to them6. Arranging for technical presentations and persuading clients on how the suggested product will best satisfy their needs7. Creating quotations for clients8. Meticulously following up with interested leads and ensuring closure of sales deals9. Gaining in-depth knowledge of the products that need to be sold10. Providing pre-sales assistance and product education to clientsExperience and Skills:Proven sales experience, meeting or exceeding targets.Demonstrated ability to communicate, present, and influence credibly at all levels of the organization.Strong understanding of 3D printing technology and industry trends.Proven ability to drive the sales process from plan to close.Strong business sense and industry expertise.Excellent mentoring, coaching, and people management skills.Should have experience in 3D Printer Sales, 3D Scanner & Metrology, 3D Print Services, or CNC Machine Sales ( Special Purpose is Machinery Sales)Salary : 25k p.m to 35 k p.m (Fixed Salary + Incentives + Travel conveyance)

Key Responsibilities:1. Conduct follow-up calls with existing clients to arrange to sample and schedule 3D printer demonstrations, ensuring a smooth and engaging customer experience.2. Address and resolve support-related queries by liaising with the technical support team, providing timely updates and solutions to clients.3. Maintain detailed records of client interactions, feedback, and the status of ongoing support cases.4. Identify opportunities for upselling and cross-selling our products and services during client interactions.5. Contribute to the development of customer engagement strategies to enhance client satisfaction and loyalty.6. Participate in training sessions to stay updated on the latest 3D printing technologies and support protocols.Requirements:* Proven experience as a telecaller, customer service representative, or similar role, preferably in the technology sector.* Exceptional fluency in English, both verbal and written, with excellent communication and interpersonal skills.* Strong persuasion abilities and conflict resolution skills to effectively address client concerns and foster positive relationships.* Ability to work independently and as part of a team, with a high level of self-motivation and commitment to customer satisfaction.* Familiarity with CRM software and proficiency in Microsoft Office Suite.* A keen interest in technology and willingness to stay informed about the latest trends in 3D printing.Qualification: Any Graduate can ApplyExperience: 1 to 2 yrs RequiredSalary: 15k to 20k p.m ( incentives after Probation Completion)

Roles & Duties Jr. Sales Coordinator1. Coordination with the Production team for the status of Machine dispatch/Installation/Customer Complaint recd.2. Co-ordination with Print Service team for POC status and update the sales team.3. Coordination with customer for Outstanding Payment/EMD & Bank Guarantee4. Coordination with customers for the documents required for dispatch/dispatch dates5. Check the report recd from the client and highlight any remarks which has to beaddressed6. Aligning internal meetings and preparing MOM7. Sending Order Acknowledgement to Customer8. Updating the Sales Projection Sheet9. Updating Vendor registration/customer portal/NDA10. Releasing Job sheet or issue slip for order received11. Keep records of customer interactions, process customer accounts, and filedocuments/ISO documents12. Updating customer regarding dispatch machine/spares/POC13. Meeting with the Operations team and getting it resolved14. Coordination with accounts for Bank Guarantee/Dispatch15. Helping the Sales team for aligning online Demo & during a client visit16. AMC visit/Warrant visit tracking17. Customer Feedback after 15 days of Installation18. Meetings on Outstanding payment/Advances19. Preparing proposals for machines spares and consumables20. Sending Proforma Invoice to the customer for payment purposes.

1) Operate 3D Printer2) Post Processing 3D printed Jobs3) Communicate with Customer regarding their requirements for the 3D printing4) Dispatch & Delivery Finish 3D printed Job to customer

Job Description :1. Handle social media accounts ( Insta, FB, Linkedin)2. Co-ordinate marketing activities, handing over leads to the sales team3. Conduct research as assigned by the marketing manager or director on audience trends,and present findings to supervisors4. Collect quantitative and qualitative data frommarketing campaigns5. Assist in marketing and advertising promotional activities (e.g.social media, direct mail, and web)6. Handling chat tools7. Creating social media posts and captions ( first draft)8. Updating marketing documents & folders9. Send bulk emails and broadcast messages10. Executing marketing tasks and assisting the marketing managerInternship Duration is 4 months

1.Conduct Market Research to identify selling possibilities, and evaluate customer needs,2.Set up meetings with Potential Clients and listen to their wishes and and concerns.3.Coordination with channel partners regarding customer updates.4.Prepare and deliver appropriate technical presentations on product & services.4.Negotiating contracts to arrive at best deal for the client & organisation both.5.Seek new opportunities through networking & social media channels.6.Take feedback from clients & share with support team.Qualification - Diploma Engineering /MBA

1.Provide telephonic support/Re-direct complex queries to Support mail.2.Take updates from clients after the query resolution & Planning for the final Training/Support visit.3.Planning for Final Training/Support visit.4.Conduct training at client-side/Online training/Installation.5.Coordinate with sales department regarding post-installation client requirements (Specific documents, list of spares & consumables, etc.6.Diagnose & resolve technical hardware & software issues involving internet connectivity emails clients team viewers & more.7.Responsible to deliver high-quality, customer-driven, support service resolving customer inquiries at the first point of call or over the internet wherever possible..Educational Qualification - Diploma /ITI in Electrical & Mechanical Location -PUNE (