DIGI Expo

Ghaziabad, Uttar Pradesh

Typical duties and responsibilities Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed Build lasting relationships with clients and other call center team members based on trust and reliability Utilize software, databases, scripts, and tools appropriately Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service Make sales or recommendations for products or services that may better suit client needs Take part in training and other learning opportunities to expand knowledge of the company and position Adhere to all company policies and proceduresEducation and experience This position requires a 12th Passed or Above. Required skills and qualifications Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice Understanding of company products, services, and policies Proficiency with computers, especially with CRM software, and strong typing skills Ability to ask prying questions and diffuse tense situations Strong time management and decision-making skills Adaptability and accountability