Telesales / Tele Marketing Executive / Telecaller / (Male & Females)

DIGI Expo

Typical duties and responsibilities

Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services

Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued

Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed

Build lasting relationships with clients and other call center team members based on trust and reliability

Utilize software, databases, scripts, and tools appropriately

Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service

Make sales or recommendations for products or services that may better suit client needs

Take part in training and other learning opportunities to expand knowledge of the company and position

Adhere to all company policies and procedures

Education and experience

This position requires a 12th Passed or Above.

Required skills and qualifications

Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice

Understanding of company products, services, and policies

Proficiency with computers, especially with CRM software, and strong typing skills

Ability to ask prying questions and diffuse tense situations

Strong time management and decision-making skills

Adaptability and accountability

Experience : 0 - 2 Years

No. of Openings : 4

Education : Higher Secondary

Role : Telecaller

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : Female

Job Country : India