Dev Stationery & General Store

Dombivli East, Mumbai

We are looking for a results-driven Retail Sales Associate (Sales Girl/Boy) to be responsible for all sales job duties, from generating leads to closing sales. You will work on the front line, helping customers find what they need, maintaining the shops appearance, and ensuring every shopper leaves with a smile (and a bag).Key Responsibilities Customer Engagement: Welcome customers upon their arrival and offer proactive support without appearing overly aggressive. Product Knowledge: Learn the features, benefits, and pricing of our inventory to answer customer questions accurately. Sales & Upselling: Suggest complementary items (cross-selling) to increase the average transaction value. Store Maintenance: Keep shelves stocked, products neatly folded/arranged, and the sales floor clean and inviting. Inventory Support: Assist in unpacking new shipments, tagging items, and conducting periodic stock counts. Point of Sale (POS): Handle cash and credit card transactions accurately using the billing system.Requirements & Skills Previous experience in retail or sales is preferred. Fluent in the local language (Marathi/Hindi/etc.) with a friendly and professional tone. Friendly, enthusiastic, and customer-focused. Basic calculation and familiarity with POS systems.

E-commerce Operations Executive ensures smooth, efficient, and profitable online/e-com operations by managing inventory, order fulfillment, shipping, customer service, and website functionality. Their role is crucial in enhancing the customer experience and driving sales.Inventory ManagementOversee inventory levels and ensure accurate stock information.Manage replenishment processes to prevent stock outs or overstocking.Order FulfillmentCoordinate order processing, packaging, and shipping.Ensure timely and accurate delivery to customers.Customer ServiceAddress customer inquiries and resolve issues promptly.Maintain a positive customer experience throughout the online shopping journey.Ensure Online platform/ website functionalityCo-ordinate with concern to maintain and optimize the e-commerce websiteEnsure a seamless, user-friendly experience with smooth navigation.Distribution/Supplies/LogisticsCo-orination with distribution team / sales team for proper shipping methods, rates, and delivery options.Optimize cost-effectiveness while ensuring customer satisfaction and timely supplies.MIS reports and Data AnalysisMonitor sales performance and identify trends.Use data insights to optimize operations and improve efficiency.Process ImprovementContinuously evaluate and enhance e-commerce operations.Streamline workflows, reduce costs, and improve customer satisfaction.CollaborationWork closely with sales, distribution, operations, plant, quality, marketing and customer service teams.Ensure seamless operations and alignment with business goals.Technology ImplementationImplement and manage e-commerce platforms, software, and tools.Automate processes to enhance efficiency.Budget ManagementManage budgets related to inventory, shipping, and marketing.ReportingPrepare regular reports on e-commerce performance.Track key metrics such as sales, inventory, and customer service performance.