DesertCart

Vikhroli, Mumbai

Overview:The Order Execution Executive ensures seamless end-to-end order fulfilment by coordinating with internal teams and logistics partners to achieve On-Time Delivery (OTD). This role, part of the supply chain function, focuses on ensuring a positive customer delivery experience through proactive problem-solving and continuous process improvement.Key Responsibilities: Order Processing: Process new orders as per SOPs, resolve procurement issues, and escalate as required. Delivery Management: Track in-transit orders, handle last-mile delivery issues, manage exceptions, and coordinate returns. Compliance & Reporting: Ensure adherence to logistics and trade regulations, manage DG and restricted items, and generate performance reports. Continuous Improvement: Identify process gaps, update SOPs, and maintain strong relationships with 3PL and business partners.Objectives: Act as a subject matter expert in the order delivery lifecycle. Problem-solve and ensure operational flow. Be accountable for results and drive improvements to enhance OTD performance.Key Skills & Competencies: Strong problem-solving and analytical ability. Effective communication and collaboration across teams. Understanding of eCommerce and order fulfilment operations. High attention to detail and adaptability under pressure.Qualifications & Experience: Bachelors degree in a relevant field. 13 years experience in eCommerce, logistics, or business operations