Cuberoot Technologies

Delhi

This is a fill time work from office job. Candidates serious about their career growth should apply.

Interact with clients and build relationships with them while ensuring their needs are being metOversee a team of customer service Associate's and ensure they are providing an exceptional client experienceMastermind creative ways to deliver an exceptional client experienceDevelop and oversee the implementation of client service protocolsResolve complex client problems or disputes in a professional mannerCoach and support team members to help them meet departmental goalsKeep records and documentation of client interactions for training purposesCreate monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement