Manager Client Servicing

Cuberoot Technologies

Interact with clients and build relationships with them while ensuring their needs are being met

Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience

Mastermind creative ways to deliver an exceptional client experience

Develop and oversee the implementation of client service protocols

Resolve complex client problems or disputes in a professional manner

Coach and support team members to help them meet departmental goals

Keep records and documentation of client interactions for training purposes

Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement

Experience : 1 - 3 Years

No. of Openings : 02

Education : Higher Secondary, Diploma

Role : Client Servicing Manager

Industry Type : Advertising / MR / PR / Events

Gender : [ Male / Female ]

Job Country : India