Crack-Ed

Gurgaon Sector 61

The Telesales Executive will be responsible for contacting potential customers over the phone with the aim of selling products or services. This role involves understanding customer needs, providing information about products or services, and closing sales deals.Key Responsibilities:Outbound Calling: Place outbound calls to potential customers using a prepared sales script to promote and sell products or services.Customer Interaction: Engage with customers to understand their needs, answer their questions, and provide information about products or services.Product Knowledge: Possess in-depth knowledge of the products or services being offered in order to effectively communicate features, benefits, and value propositions.Lead Qualification: Identify and qualify potential leads to determine their interest and suitability for the products or services.Sales Targets: Meet or exceed weekly, monthly, and quarterly sales targets set by the organisation.CRM Management: Keep detailed records of customer interactions, inquiries, and sales transactions in the Customer Relationship Management (CRM) system.Objection Handling: Effectively handle objections and concerns raised by potential customers to address their reservations and encourage sales.Follow-Up: Conduct follow-up calls to nurture leads, address additional questions, and close sales deals.Team Collaboration: Collaborate with other members of the sales team and provide feedback to enhance overall sales strategies and processes.Sales Reporting: Prepare and submit regular reports on sales activities, results, and challenges to the sales manager.

RESPONSIBILITIES Counselling prospective students and guiding them about the different UG & PG courses offered. Counselling through Data Calling, online chat server. Advise students on specific degree programs and admission procedures. Collect the feedback from the participants and consolidate the same Handling queries over telephone Converting leads into admissions. Recording and maintaining and Calling on given leads Maintaining telephonic and walk-in record for the dayELIGIBILITY: Excellent written and verbal communications. Good knowledge about the courses and ready to work as per requirementELIGIBILITY Comfortable working as per the roaster split offs. Well versed with the background of the management industry. Must possess thorough knowledge of institutions, programs offered. Should maintain a professional work environment. Comfortable working as per the roaster split offs. Capable of shouldering a variety of responsibilities. Full of energy, multi-tasking abilities, and result oriented nature and takes initiative. Candidates should be only from institute(s) /Edtech /University(s) which deal in UG & PG courses Experience from Edtech industry would be preferred Desired candidate should have similar work experience.

Join upGrad, India's #1 EdTech Startup!At upGrad, we believe in shaping futures through immersive online learning experiences. If you're passionate about sales, education, and making a real impact, this is the opportunity for you! We are on the lookout for dynamic individuals to join us as Admission Counsellors in Gurgaon.Why upGrad?Consistently ranked among the Top Startups in India (LinkedIn Top Startups 2020).Industry-relevant programs in Data Science, Machine Learning, Product Management, and more.Recognized globally in the GSV Global EdTech 50 List 2020.Your Role: Admission CounsellorAs an Admission Counsellor, you'll be a mentor, guide, and guiding star to various students, helping potential learners navigate their career paths through upGrad's cutting-edge programs.What You'll Do:Be a mentor and guide for potential learners, providing career advice.Hit weekly enrolment, revenue, and collection targets.Establish the uniqueness of upGrad's online/blended learning model.Own the complete sales closing life cycle from calls to post-sales relationship management.Maintain a detailed CRM database, providing feedback to the marketing team on lead quality.What We're Looking For:Outstanding English communication skills (written and verbal).Proven track record in direct-to-consumer consultative sales, preferably in EdTech.Great listeners with powerful empathy, capable of building trust with potential learners.Sales-driven mindset, achieving and exceeding revenue targets.Passion for delivering the highest levels of customer service.Requirements:Minimum 1 year of sales experience (EdTech industry experience preferred).Exceptional freshers considered under a 12-month contract as Consultants.CTC: Upto 6.5 LPAJoin us on this exciting journey of transforming careers and shaping the future of online education. Apply now and be a part of the upGrad success story!Job Type: Full-timeWork Location-Gurgaon

Being a mentor and guide, who potential learners can look up to for career advice. Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyse their career. Carrying weekly enrolment/revenue and collection targets. Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning. Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management. Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality. What are we looking for? Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills. Hardworking Individuals with high dedication and extreme determination. Experience in EdTech sales would be an advantage. Rockstar sales performers with proven track records. Great listeners and trustworthy individuals who can bond with our potential learners. Individuals with the ability to approach any situation with patience and powerful empathy. Individuals who take a disciplined approach towards building funnels, tracking feedback, prioritising tasks and overachieving targets and deadlines. Sales bent of mind, to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets. Passion for always delivering the highest levels of customer service. Basic proficiency in MS Office Suite is required

Being a mentor and guide, who potential learners can look up to for career advice. Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyse their career. Carrying weekly enrolment/revenue and collection targets. Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning. Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management. Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality. What are we looking for? Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills. Hardworking Individuals with high dedication and extreme determination. Experience in EdTech sales would be an advantage. Rockstar sales performers with proven track records. Great listeners and trustworthy individuals who can bond with our potential learners. Individuals with the ability to approach any situation with patience and powerful empathy. Individuals who take a disciplined approach towards building funnels, tracking feedback, prioritising tasks and overachieving targets and deadlines. Sales bent of mind, to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets. Passion for always delivering the highest levels of customer service. Basic proficiency in MS Office Suite is required. What are your deliverables / KPI's? Minimum of 100+ Dials every day with 40+ Connects. 2 hours of talk time on an average per day & 1 Video Session 2 enrolled students per week. Weekly revenue targets to be met consistently.