Consolidated private limited

Coimbatore, Tamil Nadu

Designation: Customer Support ExecutiveLocation :Vadakovai ,CoimbatoreMandatory Skill :Kannada(To Speak)Job Description:Handle many inbound and outbound calls to customers of the Service center and retail Identify the needs of customers, resolve issues, and provide solutions. Ensure you follow the customer service script provided by the company for uniformity. Maintain good customer relations and be customer-centric

Key Responsibilities of Sales Tele Callers On time reaching out of digital marketing leads , leads sent through WhatsApp , google my business , Ecom etc. Generating leads segment wise iPhone, iMac, iPad & iWatch Handling both inbound and outbound calls Be customer-centric Obtaining customer information and other relevant data in reaching out the customer easily Asking few basic questions to the customer to understand their requirements Explaining about the current offers and validity of the offers / discounts Taking and passing the leads to the respective store managers as per the customer geography Maintaining the database of each and every customers Contacting existing customers as well as prospective customers for conversion as and when requiredKey Competencies of Tele caller Prior experience as a tele caller or similar. Computer literate. Good interpersonal skills and attention to detail Exceptional oral and written communication skills. Ability to switch your communication style on a whim. Capacity to receive critique without internalizing it. Ability to work in a team or individually as and when required. Ability to manage and handle multiple tasks. Hard-working individual. Good time management abilities.