CNH

HSR Layout, Bangalore

About the role:Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order. Responsibilities: Handling customer queries and managing customer cordination Approach all queries with customer centric attitude Manage data and MIS reports Offering exceptional customer service and satisfaction Help build and improve processes Adhere to set standards of TAT and SLA Demonstrates customer empathy during all interactions with customers.Candidate requirements:1. Min 1 to 3 years experience in a customer support role2. Can handle voice and non-voice process (chat, email, phone)3. Excellent interpersonal skills 4. Excellent written and oral communication skills in English and Hindi5. A quick learner6. Ability to make high quality decisions & Multi task.