Club Malwa Private Limited

Dhakoli, Zirakpur

Key responsibilities:1. Handling customer queries: Respond to customer inquiries promptly and professionally to address any concerns or issues they may have.2. Providing product information: Educate customers on company products or services, helping them make informed decisions.3. Resolving complaints: Address and resolve customer complaints or disputes to ensure customer satisfaction and loyalty.4. Processing orders: Assist customers with placing orders, tracking shipments, and resolving any issues related to the ordering process.5. Maintaining customer records: Keep detailed and accurate records of customer interactions, purchases, and feedback for future reference.Required skills and expectations:1. Excellent communication skills: Ability to communicate effectively with customers through phone, email, or in-person interactions.2. Customer-oriented approach: Demonstrate a strong focus on providing exceptional customer service and ensuring customer satisfaction.3. Problem-solving abilities: Ability to think quickly and creatively to resolve customer issues and complaints in a timely manner.4. Patience and empathy: Ability to empathize with customers and remain patient and calm in challenging situations.5. Basic computer skills: Proficiency in using basic computer programs and systems to access customer information, process orders, and respond to inquiries.