Citykart Stores Pvt Ltd

Kondagaon, Jagdalpur

As a Customer Service Associate located in Jagdalpur, you will play a key role in ensuring customer satisfaction through effective communication and problem-solving skills. Your main responsibilities will include:- **Handling Customer Inquiries**: Respond to customer questions and concerns via phone, email, or in-person, providing accurate information and support in a friendly manner.- **Resolving Issues**: Address customer complaints by identifying the problem and working towards a resolution, ensuring that issues are resolved quickly and effectively.- **Maintaining Records**: Keep accurate records of customer interactions and transactions, which helps in tracking progress and ensuring follow-up when necessary.- **Product Knowledge**: Stay informed about company products and services so you can provide relevant guidance and support to customers.- **Collaboration with Teams**: Coordinate with other departments to ensure customer issues are resolved and customer needs are met promptly.To be successful in this role, you should have the following skills and expectations:- **Strong Communication Skills**: You need to express yourself clearly and listen effectively to understand customer needs.- **Problem-Solving Abilities**: A proactive approach to resolving issues will help you assist customers effectively.- **Basic Computer Skills**: Familiarity with standard office software and customer management systems is important for managing records.- **Time Management**: The ability to handle multiple inquiries simultaneously while prioritizing tasks is essential for efficiency.Previous experience of 1 to 3 years in a customer service role will be advantageous. A minimum education level of 12th pass is required for this position.