Chocovic

Rani Jhansi Road, Ludhiana

**Job Profile: Relationship Manager - Retail Sales****Company Overview:**We are a leading name in the premium gifting sector, specializing in creating bespoke hampers and gifts for various occasions and events. Our commitment to quality and customer satisfaction sets us apart in the industry.**Role Name:** Relationship Manager - Retail Sales**Location:** Ground Floor, SCO NO. 28-29-30, 9-D, Sector 9, Chandigarh, 160017**Working Hours:** 10:30 AM to 8:30 PM**Role Overview:**The Relationship Manager - Retail Sales will be the face of our brand, responsible for managing and enhancing the customer experience for walk-in clients at our store. This role is pivotal in maintaining our reputation for exceptional customer service and ensuring that each customer interaction reflects our brand values.**Key Responsibilities:**- **Customer Engagement:** Greet and assist walk-in customers, providing them with product information and recommendations tailored to their needs.- **Sales Management:** Drive sales by understanding customer requirements and suggesting appropriate gift solutions from our premium range.- **Client Relationship Building:** Develop and maintain strong relationships with clients to encourage repeat business and referrals.- **Product Knowledge:** Stay updated with the latest product offerings and industry trends to effectively communicate benefits to customers.- **Store Presentation:** Ensure the store is well-presented, organized, and stocked with the latest products, maintaining a high standard of visual merchandising.- **Feedback Collection:** Gather customer feedback to inform product development and improve service delivery.- **Photograph Sharing:** Be comfortable with sharing casual photographs for marketing and promotional purposes.**Qualifications:**- **Education:** Graduate degree in any discipline.- **Experience:** Prior experience in the premium gifting or retail sector is preferred, but freshers with a passion for sales and customer service are encouraged to apply.- **Communication Skills:** Excellent verbal communication skills with a friendly and approachable demeanor.- **Presentation Skills:** Must be presentable, with a keen eye for detail in personal grooming and attire.- **Interpersonal Skills:** Strong ability to build rapport with customers and colleagues.- **Problem-Solving:** Ability to handle customer queries and resolve issues efficiently.**Preferred Attributes:**- Enthusiastic and proactive with a customer-centric approach.- Ability to work independently and as part of a team.- Flexibility to adapt to varying customer needs and store demands.**Why Join Us?**- Be part of a dynamic and growing industry.- Opportunity to work in a creative and rewarding environment.- Engage with a diverse clientele and enhance your customer service skills.- Competitive compensation and opportunities for career advancement.If you are passionate about retail sales and have a flair for creating memorable customer experiences, we invite you to apply for this exciting opportunity.

The Creative Designer will be responsible for developing Brand creatives for Outdoor, Marketing, Social assets, New gifting and packaging concepts, product designs.Responsibilities:Content Designing- In content designing you need to plan what all content you will be planning for the entire month with the thought process behind each planning.Creative Designing- In creative designing you will need to plan the creatives for each video, photo, content, stories etc. that you will be planning for the monthManaging social assets- you will be responsible for managing all the social media accounts of the organization. And also creating new platforms if needed.R&D on new concepts- you will be required to put on your thinking caps and come up with some creative packaging and concept ideas.Product photography- managing the product portfolio pictures as and when required for social media post either by yourself or by outsourcing.Improvising website content- Keeping an eye from time to time on website upgradations, suggestions etc. for better customer experienceCampaign management- designing/ planning and execution of campaigns to increase customer awareness with the ultimate aim to increase the footfall and sales.Marketing calendar- you will be required to come up with the complete planning of activities that you will be doing for the entire month.Budget management- you will be required to come up with an expected budget of the activities that will be done related to marketing in that month.Competition benchmarking- keep an eye on the marketing strategies of the competitors and planning our own strategies accordinglyAdditions: Executing all marketing campaigns apart from social campaignsSoftware: Adobe Photoshop, Illustrator, Corel drawSalary: Rs.20,000 - Rs.25,000/-Time: 10:00 pm - 7:00 pm. Location: Corporate Office, Ludhiana