Customer Care Customer SupportVoice ProcessCustomer Service Operations
Responsibilities: Inbound And Outbound Calls II Customer Service II Problem Solving Manage Incoming Calls And Customer Service Inquiries Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints Keep Records Of Customer Interactions And Transactions, Details Of Inquiries, Complaints, And Comments, As Well As Actions Taken Follow Up To Ensure That Appropriate Actions Are Taken On Customer Requests Refer Unresolved Customer Grievances Or Special Requests To Designated Departments For Further Investigation