About The role :- The candidate for this position will excel at creating and closing new opportunities, by using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customersResponsibilities :- Handle customer requests and queries to convert them to accounts.- Take up a proactive approach to ensure resolution and high customer satisfaction.- Build sustainable relationships and trust with customer accounts through open and interactive communication.- Recommends potential services to management by collecting customer information and analyzing customer needs.- Prepares service reports by collecting and analyzing customer information and reporting product malfunctions.Required Skillset :- Excellent listening, written, and verbal communication skills.- Proven track record of customer success experience via phone, email, and chat.- Ability to work on multiple tools simultaneously like Zoho, phone calls, chat tools, etc.- Problem-solving and developing strong relationships with key customers to build a trusted partnership.- Bachelor's Degree in business, technology, communications.- Relevant Experience of 1 - 2 years.- Strong verbal and written communication skills- Basic knowledge of MS Excel, Word and PowerPoint.- Competitive Compensation (depends on skill set and work experience)- High pace learnings where you would drive the company's growth strategy while working closely with the founders- You will work with accomplished mentors and colleagues, in a meritocracy- Driven work environment.- If you think you have an enterprising nature, the gist that can help you sail with us, and you are excited about working in a fast-paced environment with less direction, you are the person. Reach out to us, and we will connect and have a chat in detail before on-boarding the ship for this enthralling journey together.