Charter BPO Solutions Pvt Ltd

Kochi, Kerala

Debt Collection Executive We need your customer service and negotiation skills. Charter is recruiting for Debt Collections Executives as it continues to grow and deliver outstanding debt management services to its customers across Australia & New Zealand. We already have a great reputation for providing outstanding service delivery to some of the top global banks and telecom companies. Key responsibilities- Manage inbound and outbound calls in a timely manner.- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.- Identify and escalate priority issues, keep records of all conversations and transactions in our Database - Frequently attend client briefing, meetings and trainingsMust have- At least 1 year experience in managing customer interactions in a contact centre environment.- Ability to multi-task, set priorities and manage work efficiently- Strong English Language, Communication, Listening & Negotiation Skills to effectively engage with customers - Basic computer Skills and willingness to work in shiftsNice to have- Previous experience in the debt collection and receivables management .- Decision making skills and team management experienceLocation: Cochin Salary: Negotiable Applications will close on April 20th May 2022.About CharterCHARTER, est. 1986, is 100% Australian owned and provides end to end collection services to Banks, Telcos, major corporations, small to medium enterprises, utilities, government departments and councils and has done so for over 35 years.

Debt Collection Executive We need your customer service and negotiation skills. Charter is recruiting for Debt Collections Executives as it continues to grow and deliver outstanding debt management services to its customers across Australia & New Zealand. We already have a great reputation for providing outstanding service delivery to some of the top global banks and telecom companies. Key responsibilities- Manage inbound and outbound calls in a timely manner.- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.- Identify and escalate priority issues, keep records of all conversations and transactions in our Database - Frequently attend client briefing, meetings and trainingsMust have- At least 1 year experience in managing customer interactions in a contact centre environment.- Ability to multi-task, set priorities and manage work efficiently- Strong English Language, Communication, Listening & Negotiation Skills to effectively engage with customers - Basic computer Skills and willingness to work in shiftsNice to have- Previous experience in the debt collection and receivables management .- Decision making skills and team management experienceLocation: Cochin Salary: Negotiable Applications will close on April 30th April 2022.About CharterCHARTER, est. 1986, is 100% Australian owned and provides end to end collection services to Banks, Telcos, major corporations, small to medium enterprises, utilities, government departments and councils and has done so for over 35 years.