Debt Collection Executive

Charter BPO Solutions Private Limited

1 - 5 Years
5 Openings
Not Disclosed
Kakkanad Kochi

Key Skills

Excellent Communication Skills And Fluency In English

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Job Description

Debt Collection Executive

We need your customer service and negotiation skills.

Charter is recruiting for Debt Collections Executives as it continues to grow and deliver outstanding debt management services to its customers across Australia & New Zealand. We already have a great reputation for providing outstanding service delivery to some of the top global banks and telecom companies.

Key responsibilities

- Manage inbound and outbound calls in a timely manner.

- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

- Identify and escalate priority issues, keep records of all conversations and transactions in our Database

- Frequently attend client briefing, meetings and trainings

Must have

- At least 1 year experience in managing customer interactions in a contact centre environment.

- Ability to multi-task, set priorities and manage work efficiently

- Strong English Language, Communication, Listening & Negotiation Skills to effectively engage with customers

- Basic computer Skills and willingness to work in shifts

Nice to have

- Previous experience in the debt collection and receivables management .

- Decision making skills and team management experience

Location: Cochin

Salary: Negotiable

Applications will close on April 30th April 2022.

About Charter

CHARTER, est. 1986, is 100% Australian owned and provides end to end collection services to Banks, Telcos, major corporations, small to medium enterprises, utilities, government departments and councils and has done so for over 35 years.

Experience : 1 - 5 Years

No. of Openings : 5

Education : Any Bachelor Degree

Role : Debt Collection Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India

About Charter BPO Solutions Private Limited

CHARTER has been under the same ownership and directorship since its inception in 1986. Executive directors and friends Steve Kiely and Simon Hunnisett established CHARTER to deliver a wholistic approach to debt collection services with the highest priority for governance and compliance. The desire to spearhead global trends and commitment to our clients' best interests has resulted in CHARTER being the most reputable and trusted leader in all debt recovery fields. In 2004 Steve and Simon established a 100% owned collection hub in Cochin, India, to improve efficiencies and cost effectiveness. The team in Cochin have undergone extensive training and are committed to providing the best quality services in the industry.