Centre for Teacher Accreditation

Bangalore, Karnataka

This role offers exciting career paths in business development, marketing, etc, with the potential for owning and driving client portfolios (corporations, ed-tech organisations, school groups, foundations, etc)Roles/Responsibilities: - Drive conversion of retail and institutional leads through systematic follow-ups and strong data analysis. - Upsell and cross-sell to customers based on needs and interests. - Provide inputs to the Marketing team and MyCENTA community team on new potential initiatives.- Build strong customer experience - regular query handling and tracking via a tech-enabled process- Service institutional clients with relevant leads (e.g. teacher candidate leads for employers) Skills/Experience needed:- Preferably at least 1 year of experience in customer relations / upselling and cross-selling. Freshers will be considered based on skills. - Strong process orientation; ability to set up and follow processes. - Strong data-handling, analysis and tracking skills; comfort with technology tools.- Good written and verbal communication in English (ability to work with one more language, e.g. Hindi, would be a bonus)- High integrity in external relations while representing the brand and addressing customer queries. - Experienced candidates, with team management skills, can apply for a Lead role to manage this unit.

This role offers great career paths in product design, product management, etc. along with the opportunity to work in training or other areas over time, based on interest. Roles/Responsibilities:- Evaluate video submissions and practical assessments, based on rubrics, and fill specific formats- Support with variant creation of assessment items and question bank clean up- Provide inputs to improve the rubrics used by the Assessment Product Support Unit- Support the operations team with assessments delivery where needed.Skills/Experience needed:- Freshers as well as early-career professionals from any discipline, with a keen interest in subject concepts in at least one of Maths, Science, English, Social Sciences, Business Studies, Economics, etc. - Teachers and experienced professionals are also welcome and may be considered for more senior roles.- Strong communication; ability to gauge verbal communication skills, visual presentation skills.- Good data-handling skills and comfort with MS Excel / Google Sheets- Drive, perseverance, rigor, and attention to detail.- The main requirement is in English; candidates with Hindi/ Kannada/ Tamil fluency are welcome to apply.Experienced candidates, with team management skills, can apply for a Lead role to manage this unit.