Care Monitoring

Maya Garden City, Panchkula

We are looking for an experienced Quality Analyst to join our growing team.Location: Panchkula Working Days: 6 Days a Week Process: UK Healthcare (Voice & Email)Requirements: Minimum 1 year of experience on papers in Quality or Training role Experience in UK Healthcare Process preferred 2 days/week login. Good understanding of Voice & Email support processes Strong communication and analytical skills Ability to conduct training sessions and quality audits Experience in feedback sessions, calibration, and process improvementKey Responsibilities:* Monitor and evaluate agent interactions (calls & emails)* Conduct quality audits and provide feedback* Deliver training sessions for new hires and existing agents* Identify improvement areas and support performance enhancement* Maintain quality scorecards and reports Salary: Best in the industry. Interested candidates can contact:-9779080009/7657861593 or email:-ray@caremonitoring.co.uk