Bridginggaps

Noida, Uttar Pradesh

We need a inbound and outbound calling experience person. Kindly call on below number if anyone have job requirement.

Key Responsibilities:-Service Business (SB) Target communication and understanding on Service Reporting and Parts. Communication and deployment of the key levers at the workshop for SB. Quality deployment of key initiative like We Connect, campaign module Monitoring & Driving Service Retention Free and Paid Driving customer acquisition initiative through SPA and monitoring the recovery Monitoring and driving on major business aspect accidental, engine Parts and Oil inventory management physical and system Timely order to PD and adherence to HMCL parts policy VAS promotion and implementation at workshop Organizing promotional camps as per the territory and customers.Customer Satisfaction Improve proactive customer satisfaction management at ARD PSF calls Complaints reduction / resolution Proper warranty adherence for customer confidence. FSC process adherence vehicles sales to service.Internal Process Monthly FSC and Warranty claim settlement with dealer / HMCL Adherence to Hero Connect usage for all HMCL business operations Implementation of proactive product support Cascading of PIN, TIB, Counter Measures MIP audit (myScore) for ARD Procurement and usage of HMCL approved products and parts .Manpower Manpower Training Status Proper manpower availability in LPMS Training Nominations OJTs for upgrades Soft skill training / nominations