Bonwic Technology

Saharanpur, Uttar Pradesh

JD2045 Devops Engineer 5+yrs Remote IST contract Duration : 3 MonthsResponsibilities Hands-on 5+ years of recent technical experience in a Professional Services/Enterprise DevOpsrole. Strong technical skills and proficiency in multiple functional areas are required; such asinfrastructure as Code (CloudFormation/Terraform), containerize orchestration (Docker,Kubernetes), configuration management (Ansible), programming language (Python), loggingsystem (Elastic Stack), CI/CD (DroneCI, Argo CD) and network protocols and standards. Bachelor's degree in Computer Engineering, Software Engineering, or other IT-related fields. The ability to spend substantial time interfacing with the offshore teams on a daily basis. Fluent in English with excellent writing/editing and verbal communication skills. Strong sense of ownership, critical thinking, and ability to drive DevOps mindset initiativesacross teams for agile release. Analytical thinking and being accountable for the results of made decisions. Help us shape the future of communications by: Seting-up and enhancing CI (Continuous Integration) and CD (Continuous Deployment). Configuring the company's products to meet the functional requirements including theconfiguration of functional areas and technical areas (e.g. integration interfaces, integrationmaps, web services, transport protocols, etc). Troubleshooting and remediating issues impacting the integration, and operations of theinfrastructure and systems. Ensuring high availability of the companys products, and platforms [24x7x365] including but notlimited to messaging, voice, and e-mail gateways, in addition to assessing emergencies,providing analysis, and recommending solutions. Writing and deploying scripts in different environments to automate day-to-day operations. Maintaining servers configuration, monitoring jobs, and infrastructure documentation acrossthe cloud environment (AWS, Azure, etc).

LRNs Client Support team is the first line of support for LRNs proprietary applications, working with customersprogram administrators, stakeholders, and internal customers. Client Support Specialist responsibilities includeprogram administrator systems training, program administrator assistance, and responsibility for delivery ofminor system configuration and content changes. The Client Support Specialist works on a team of supportprofessionals and has individual responsibilities for application systems support of LRNs Partners.Your responsibilities will include:- Provide support to internal and external customers on all aspects of LRNs proprietary applications (functionsinclude: campaign set up, system generated e-mails, system reporting, user data management, andcustomization).- Using defined systems and processes, keep both internal and external stakeholders updated as to the statusof call tickets, requests, projects, issues, and changes.- Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed andmeasured.- Ensure at all times SLAs are observed and met to ensure timely resolution of customer support issues.- Manage expectations of internal and external customers, ensuring capabilities are not exceeded to thedetriment of the customer. Escalate issues related to capabilities where appropriate.- Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based onneed and impact. Work with internal stakeholders to address priorities.- Prepare and present (in written and verbal forms) product information that will assist customers with thecapabilities of LRN's systems.- Maintain quality levels for all work related to customers requests.- Ensure there is an ongoing dialog between LRN and each customer with whom the Client Assistance Centerteam member is working.- Collaborate with peers to discuss unique solutions and to document them.

The Onboarding Manager (OM) is responsible for managing and overseeing the development andimplementation of LRNs solutions. It involves coordinating with various teams including Sales, TechnicalSupport, content developers, IT professionals, and Product Owners to ensure that projects are completed ontime, within budget, and meet the desired quality standards. The role will recommend best practice solutions toany request or related issues within the LRN LMS.Your responsibilities will include:- Develop project plans, define milestones, objectives, scope, and timelines, and allocate resources tocomplete the projects successfully.- Prepare and communicate project updates to stakeholders and escalate issues to the project sponsor orother relevant parties internal and external as and when required.- Identify, evaluate, and manage potential project risks and develop contingency plans to minimize theimpact of risks on the project.- Developing and maintaining standardized LRN LMS operational processes and procedures, guidelines,and documentation.- Monitor and evaluate project outcomes to ensure that project goals and objectives are met, andidentify areas for improvement.- Liaise with Sales and Technology to help identify new opportunities, win new business and increasesales.- Provide support for LRN LMS administration, including catalogue management, security management,technical interface support, and use.- Ensuring proper governance model is followed, Report on product performance and Identify solutionsto reduce technical support costs.- Reconfiguring existing learning/training to work within third party online learning platform.- Address all platform-related queries on time and train customers to use the platform effectively.- Establish best practices for LRN LMS site operation, administration & maintenance.

Automation Tester 8-10 yrs Hybrid Location Gurgaon Shift: Morning(5 AM to 1 PM &6 AM -2PM) contract 3-6 MonthsRole & Responsibilities :Must have: Selenium with Java preferably with BDD Cucumber Agile Sprints experience. Apifunctional testing using Postman and automation testing.Good to have: Mobile functional and automation testing.Accessibility testing. - Involve in creating automation framework using Selenium + Python, Java andTesting.Develop test automation approach applying modern test automation techniquesSchedule automation regression to run on regular interval.Identify and raise defect identified through automation test execution.Troubleshoot issues in automation scripts found during testing.Regular update automation test suite. - Understand test case prioritisation.Assess and raise risk issues in testing.Timely report testing status with different stakeholders