Bencos Research Solutions Pvt Ltd

Chennai, Tamil Nadu

Summary: The Developer will work as part of a team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the .Net platform and will utilize strong technical and communication skills to work with various API integration using .Net technologies to solve business problems and create customized solutions and will be responsible for the day-to-day development, integration, support, maintenance in support of existing and new business processes. The developer will also work on support issues with various customer software using .Net technologies. Responsibilities: Perform third party API integration of applications using .net technologies. Assess end user requirements and develop technical solutions. Develop technical approach to solutions, design, development, and build testing documentation. Resolve complex system problems by troubleshooting issues and providing root cause analysis. Design and develop modern UI designs for API integration. Work in conjunction with internal technical teams to ensure delivery of full Salesforce implementation including UI and backend processes. Create technical requirements and specifications as needed to support full project life cycle. Other duties as assigned.Requirements Minimum of 1-3 years of experience working on .Net technologies. Minimum of 1-3 years of experience working production issues using .Net technologies will be preferred. Knowledge and experience with relational databases, web application servers. Proficiency in C#/VB.Net, Web Services, SQL Server, AJAX, JavaScript, JQuery, CSS and HTML or most of them. Ability to manage concurrent projects and successfully drive each to successful completion Ability to communicate effectively at all levels of the organization. Strong problem solving kills and ability to work independently and/or in a team environment. Proven ability to translate technical concepts to the appropriate audience.

Day to Day Accounting in TallyPrepare invoices in TallyRecord bank and credit transactions, reconcile all bank accountsPrepare details for GST returns, TDS returns and paymentsKnowledge of GST, TDS, PF & ESI lawsProcess payroll by using Razorpay payroll softwareShould have knowledge of Balance Sheet, Finalization, GST & Direct Taxation.Taking care of Business Communication with Debtors and VendorsPreparation of MIS and report to Finance ManagerPerforming any other task assigned by Finance Manager.

Handles customer inquiries through Live Chat communications in a professional manner.Assesses customers issues and takes appropriate actions to ensure that customer's needs are satisfied.Coordinates with other teams based in different locations that share similar objectives.Be proactive and take initiative to explore and learn the products that we offer.Understands standard operating procedures and delivers service that is according to the quality standards set by the Company.Escalates system anomalies and general issues faced by customers to the relevant party in a timely manner.Requests for information at the start and end process through Live Chat, emails, and other authorized communication tools such as Telegram.Follow up on unresolved inquiries through emails, calls, etc.Complete logs, records, and daily shift handover reports.Performs other functions and special projects as assigned by immediate Supervisor or Senior Agent.Required Candidate profileMust be fluent in Bengali language in both written and verbal communications.Ability to communicate in English and/or Other Languages is an advantage.Must have experience in customer service. Experience in voice accounts is not required but it is a huge plus.Experience in the iGaming industry is a huge advantage.Must possess a positive attitude and can take constructive criticism.Must be coachable and show willingness to learn.Must be computer literate, can operate basic MS Office suite and has an acceptable typing speed.Must be a capable multi-tasker without sacrificing efficiency and accuracy.Must be flexible, willing to work in shifting schedules including graveyard shift.

Roles and Responsibilities:1. Handles customer inquiries through Live Chat communications in a professional manner.2. Assesses customers issues and takes appropriate actions to ensure that customer's needs are satisfied.3. Coordinates with other teams based in different locations that share similar objectives.4. Be proactive and take initiative to explore and learn the products that we offer.5. Understands standard operating procedures and delivers service that is according to the quality standards set by the Company.6. Escalates system anomalies and general issues faced by customers to the relevant party in a timely manner.7. Requests for information at the start and end process through Live Chat, emails, and other authorized communication tools such as Telegram.8. Follow up on unresolved inquiries through emails, calls, etc.9. Complete logs, records, and daily shift handover reports.10. Performs other functions and special projects as assigned by immediate Supervisor or Senior Agent.11. Required Candidate profile12. Must be fluent in Sinhala and Tamil language in both written and verbal communications.13. Ability to communicate in English and/or Other Languages is an advantage.14. Must have experience in customer service. Experience in voice accounts is not required but it is a huge plus.15. Experience in the iGaming industry is a huge advantage.16. Must possess a positive attitude and can take constructive criticism.17. Must be coachable and show willingness to learn.18. Must be computer literate, can operate basic MS Office suite and has an acceptable typing speed.19. Must be a capable multi-tasker without sacrificing efficiency and accuracy.20. Must be flexible, willing to work in shifting schedules including graveyard shift.Salary will be refreshed post 6 months training periodDrop Facilities available for night shiftQuarterly Bonus options availableFunctional Area Customer Success, Service & OperationsRole Category :Non Voice Chat