Banshi Professional & Management Services Private Limited

Kolkata, West Bengal

A Customer Care Associate is responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience. They act as the first point of contact between the company and its clients.Key Responsibilities:Handle incoming calls, emails, or chats from customers in a professional manner.Provide accurate information about products, services, and company policies.Resolve customer issues promptly and escalate complex cases when necessary.Maintain records of customer interactions and feedback.Ensure high levels of customer satisfaction through excellent service.Skills Required:Good communication and listening skills.Problem-solving and multitasking abilities.Basic computer knowledge and CRM familiarity.Patience and a customer-first attitude.Qualification:Minimum: High school diploma or equivalent.Preferred: Graduate with prior customer service experience.Interested candidates drops their cv on 6290373420 number.

UK Survey Campaign. Only FRESHERS may applyDay shift Job: 12.30PM to 8.30PM. Fixed Sundays are off.Fluency in English is must.Should be able to comprehend English and have capabilities for logical reasoning.Should be open to feedback and learning.Should be a team player.