Balaji Agencies Mahindra Tirupati

Tirupati, Andhra Pradesh

The Corporate Sales Consultant is responsible for selling new vehicles to Corporate and Fleet operatorsor to Government with the objective of achieving Volume targets. Builds customer loyalty and increasesCustomer Satisfaction through professionalism, trustworthiness, sincerity, and professional attitude.DUTIES AND RESPONSIBILITIES Meets or exceeds monthly income and sales goals. Maintains excellent relationship with all his existing customers. Proactive reach out/explore new sources of Corporate/ Govt Tie Ups Builds customer loyalty and promotes the dealership brand image. Improve all customer satisfaction related scores. Is accurate and timely in completing paperwork and assigned tasks. Effectively prospects by phone, mail, e-mail and face-to-face. Should make effective presentations to corporate (power point)/Government agencies Shifts priorities and goals as work demands change. Maintains composure and courtesy in dealing with customers and fellow employees. Ensures that work is completed on time and as required. Acts quickly to implement plans; organizes work efficiently; follow up for successfulimplementation. Maintains an effective customer contact system that encourages new, repeat, and referralbusiness and contributes to customer satisfaction. Reference existing manuals, publications and other written documents to obtain neededinformation. Keeps up-to-date on Mahindra products and competitor products. Draft offers, quotations, bids.BANDExecutiveEDUCATIONGraduate/Diploma (Preferred)EXPERIENCEIndustry Freshers (Only Graduate)Min 1-3 Yrs Experience (Industry)SKILL REQUIREMENTS : Mandatory Valid 4 Wheeler Driving License Able to perform multiple tasks effectively. Empathetic to customers and their problems situations. Communicates effectively, especially in problem situations by phone, e-mail, and face-to-face. Able to effectively negotiate. Applies active listening techniques to effectively resolve con

1. Vehicle Repair skills2. SOP adherence3. Usage of Diagnostic Tools4. Vehicle Driving skill5. Good Communication skill. Read, Write & Speak local language and English (Preferred)

1. Thorough knowledge on workshop process, DMS operation and SOP's2. Vehicle features & general functionality3. Warranty know how 4. Customer handling5. Phone Etiquette6. Verbal & Written Communication local & Eng language7. Leadership8. Customer Centricity9. Empathy

Tele-marketing skills for at least 6 months.1. Good telephone etiquette and persuasive in nature.2. Should be alert and receptive.3. Must be very organized professional.4. Good computer skill (DMS)5. Excellent communication skills

1.Business Planning for the outlet2.Analytical skills to monitor revenue and expenses3.Review with MIS4.guiding and motivating team to deliver KRAs5.Process Knowledge6.Customer focus

1.Awarness on repair SOP2.Following Diagnostic & RCA process3.Team handling skills4.Knowldge on Parts requirement in vehicle5.Driving skills to verify/confirm/ identify faults6.Awarness on warranty policy terms & conditions