1. Thorough knowledge on workshop process, DMS operation and SOP's
2. Vehicle features & general functionality
3. Warranty know how
4. Customer handling
5. Phone Etiquette
6. Verbal & Written Communication local & Eng language
7. Leadership
8. Customer Centricity
9. Empathy
- Experience1 - 3 Years
- No. of Openings1
- EducationVocational Course, Diploma, Professional Degree, Any Bachelor Degree
- RoleCustomer Experience Manager
- Industry TypeCall Centre / BPO / KPO / ITES / LPO
- Gender[ Male / Female ]
- Job CountryIndia
- Job TypeWork from Office