Aza Fashions

Juhu, Mumbai

Opening & Closing of the store.POS opening & emailing the DSR to the respective authorities.Cash & Tender tally of the previous day business.Tally daily expenses with the provided float amount & submitting the signed voucher to RO weekly.Operating the cash & Banking with customers as per bill amount.Daily Deposits in the Bank.Operating foreign currencies billing with the same day exchange rates.Scan goods, along with the component, and collect payments.

KEY RESPONSIBILITIES:Store Profitability: Responsible for driving Top Line (Sales Revenue) & Profitability of Store. Develops Sales Strategies and communicates (SMART) Store Targets to Store teams. Provides direction, takes ownership and drives team members to consistently achieve Store targets and minimize damages and pilferage.Customer Relationship Management: Demonstrates and drives high standards of customer service in stores. Manages and amicably resolves escalated Customer Complaints. Collects Customer Feedback and engages in Market research to create a delightful experience for every customer.Business Development: Develops and effectively executes marketing strategies to increase new customer base and retain existing customers. Holds an edge over competition by keeping track of their business strategies and develops counter strategies to come on top.SOP adherence: Establishes standardized systems and processes for smooth functioning of Store Operations. Ensures strict compliance with Standard Operating Procedures of Customer Service, Visual Merchandising and Store Upkeep.Leadership: Manages team deliverables, demonstrates high level of integrity, effectively delegates, resolves conflicts, maintains high morale of employees and builds high performance teams.People Management: Involved in Hiring of Sales Team Members. Build, Coach, Train, Develop and Motivate the team to meet desired performance outcomes. Responsible for employee satisfaction and retention.MIS: Prepares analytical reports based on Store Performance and shares critical business insight with Management to enable right decision-making.

Exhibit behavior of Customer Priority importance to clients above all things. Greet & engage all customers, identify customer needs, provide accurate information to queries & show sincere enthusiasm. Effectively present the product to Customer in terms of features / benefits / applications / pricing / serviceability and demonstrate up-selling & link selling. Achieve monthly, quarterly & annual sales targets of the Store. Adhere to established SOP for Customer Service, VM, Store Ambience and other Store related aspects. Share feedback and insights on customers experience with the Store Manager to enhance the same. Keep track of the latest market trends, competition. Assist with all others duties as directed from superiors, from time to time.