Autozmaker

Dighi, Pune

Job SummaryA Service Advisor acts as the primary point of contact between customers and the service department. They assess customer needs, recommend services, prepare cost estimates, and ensure a smooth service experience from vehicle drop-off to delivery.Key ResponsibilitiesGreet customers and understand their vehicle service or repair concernsCreate job cards/work orders with accurate customer and vehicle detailsRecommend maintenance and repair services based on vehicle condition and manufacturer guidelinesProvide cost estimates, timelines, and service explanations in a clear mannerCoordinate with technicians to monitor repair progressKeep customers informed about service status, delays, or additional repair needsEnsure customer approval before carrying out additional workArrange vehicle delivery and explain completed work and invoicesHandle customer complaints professionally and work toward resolutionMaintain service records and follow up for customer satisfactionRequired Skills & QualificationsHigh school diploma or equivalent (automotive certification preferred)Proven experience as a Service Advisor or in customer serviceStrong communication and interpersonal skillsBasic knowledge of automotive systems and maintenanceAbility to multitask in a fast-paced environmentComputer literacy (DMS/software, email, billing systems)Sales and upselling skills with a customer-first mindsetPreferred ExperienceExperience in automobile dealership or service centerFamiliarity with manufacturer service standardsKnowledge of warranty and insurance proceduresKey CompetenciesCustomer-focused attitudeProblem-solving abilityTime managementAttention to detailTeam coordinationWork EnvironmentAutomotive dealership or service workshopCombination of desk work and shop-floor interactionMay require standing for long periods