Bodyshop Manager - Full Time

Job Summary

A Service Advisor acts as the primary point of contact between customers and the service department. They assess customer needs, recommend services, prepare cost estimates, and ensure a smooth service experience from vehicle drop-off to delivery.

Key Responsibilities

Greet customers and understand their vehicle service or repair concerns

Create job cards/work orders with accurate customer and vehicle details

Recommend maintenance and repair services based on vehicle condition and manufacturer guidelines

Provide cost estimates, timelines, and service explanations in a clear manner

Coordinate with technicians to monitor repair progress

Keep customers informed about service status, delays, or additional repair needs

Ensure customer approval before carrying out additional work

Arrange vehicle delivery and explain completed work and invoices

Handle customer complaints professionally and work toward resolution

Maintain service records and follow up for customer satisfaction

Required Skills & Qualifications

High school diploma or equivalent (automotive certification preferred)

Proven experience as a Service Advisor or in customer service

Strong communication and interpersonal skills

Basic knowledge of automotive systems and maintenance

Ability to multitask in a fast-paced environment

Computer literacy (DMS/software, email, billing systems)

Sales and upselling skills with a customer-first mindset

Preferred Experience

Experience in automobile dealership or service center

Familiarity with manufacturer service standards

Knowledge of warranty and insurance procedures

Key Competencies

Customer-focused attitude

Problem-solving ability

Time management

Attention to detail

Team coordination

Work Environment

Automotive dealership or service workshop

Combination of desk work and shop-floor interaction

May require standing for long periods

• Experience

  5 - 10 Years

• No. of Openings

  1

• Education

  Diploma

• Role

  Bodyshop Manager

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Autozmaker Dighi