Contacting potential or existing customers to inform them about our services using scripts. Answering questions about services or the company Ask questions to understand customer requirements and close sales Direct prospects to the field sales team when needed Enter and update customer information in the database Take and process orders in an accurate manner Handle grievances to preserve the companys reputation Go the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Contribute to the team performance by sharing and implementing Best Practice Ideas. Identify opportunities, produce leads and book appointments for the sales force with the emphasis on high quality leads.