Armeka Financial Consultant Pvt Ltd

Akkarai, Chennai

Job Title: Tele Collection ExecutiveRole Overview:Responsible for contacting customers to collect overdue payments on loans, credit cards, or other financial products, while maintaining professionalism and compliance.Key Responsibilities:Call customers to remind and follow up on pending duesNegotiate repayment plans and settlements as per company policyHandle delinquent accounts (buckets, NPA cases, etc.)Update call details and collection status in the system (LMS/CRM)Track promises to pay (PTP) and ensure timely follow-upCoordinate with field team/legal team for escalated casesMaintain daily targets for calls, collections, and recovery rateEnsure adherence to compliance and call quality standardsRequired Skills:Good communication and negotiation skillsStrong follow-up and convincing abilityBasic computer knowledge (Excel, CRM tools)Ability to handle pressure and meet targetsKnowledge of collection process and delinquency buckets is an advantageQualification:Any graduate (preferred)Experience: 0