Arera Healthcare & Technologies Pvt Ltd

Bangalore, Karnataka

Key Responsibilities:1. Customer Interaction: Handle inbound calls from customers needing ambulance services. Provide detailed information about the services offered, including emergency and non-emergency transport options. Address customer inquiries, concerns, and complaints efficiently and professionally.2. Service Coordination: Schedule and dispatch ambulance services based on customer needs and availability. Coordinate with medical staff, drivers, and other team members to ensure timely and effective service delivery. Monitor the status of ongoing transports and update customers as necessary.3. Emergency Response: Respond promptly to emergency requests, ensuring that accurate and complete information is gathered and communicated to the dispatch team. Maintain a calm and reassuring presence on calls with individuals in distress.4. Quality Assurance: Participate in training and development programs to stay current with industry best practices and company policies. Contribute to continuous improvement initiatives to enhance service quality and customer experience.Qualifications: Education: 12th/PUC/Diploma/Graduate Experience: Previous experience in customer service, call center operations, or healthcare support roles is highly desirable. Skills: Good communication skills in Kannada, English, Hindi and other south India language Basic Computer Knowledge Excellent verbal and written communication skills. Strong problem-solving and conflict resolution abilities. Ability to remain calm and composed under pressure. Proficiency with customer relationship management (CRM) software and other relevant technology. Strong organizational skills and attention to detail.Personal Attributes: Empathetic and patient, with a strong desire to help others. Reliable and punctual, with a strong work ethic. Ability to work independently and as part of a team. Flexible and adaptable to changing situations and priorities.

Key Responsibilities: 1. Develop and maintain relationships with hospitals to generate patient referrals. 2. Identify new business opportunities and partnerships within the healthcare sector. 3. Collaborate with internal teams to develop and implement strategies to drive business growth. 4. Stay updated on industry trends and competitor activities to identify potential opportunities. 5. Achieve sales targets and contribute to the overall growth of the company.Requirements: 1. Bachelor's degree in Business Administration, Marketing, or related field. 2. Proven experience (3-5 years) working in hospital referrals or healthcare sales.3. Strong network and relationships within the healthcare industry.4. Excellent communication and negotiation skills. 5. Ability to work independently and as part of a team. 6. Dynamic personality with a passion for personal and company growth.7. Quick learner with the ability to adapt to changing environments.