Opening For Customer Care Executives

Key Responsibilities:

1. Customer Interaction:

€¢ Handle inbound calls from customers needing ambulance services.

€¢ Provide detailed information about the services offered, including emergency and non-emergency transport options.

€¢ Address customer inquiries, concerns, and complaints efficiently and professionally.

2. Service Coordination:

€¢ Schedule and dispatch ambulance services based on customer needs and availability.

€¢ Coordinate with medical staff, drivers, and other team members to ensure timely and effective service delivery.

€¢ Monitor the status of ongoing transports and update customers as necessary.

3. Emergency Response:

€¢ Respond promptly to emergency requests, ensuring that accurate and complete information is gathered and communicated to the dispatch team.

€¢ Maintain a calm and reassuring presence on calls with individuals in distress.

4. Quality Assurance:

€¢ Participate in training and development programs to stay current with industry best practices and company policies.

€¢ Contribute to continuous improvement initiatives to enhance service quality and customer experience.

Qualifications:

€¢ Education: 12th/PUC/Diploma/Graduate

€¢ Experience: Previous experience in customer service, call center operations, or healthcare support roles is highly desirable.

€¢ Skills: Good communication skills in Kannada, English, Hindi and other south India language

Basic Computer Knowledge

€¢ Excellent verbal and written communication skills.

€¢ Strong problem-solving and conflict resolution abilities.

€¢ Ability to remain calm and composed under pressure.

€¢ Proficiency with customer relationship management (CRM) software and other relevant technology.

€¢ Strong organizational skills and attention to detail.

Personal Attributes:

€¢ Empathetic and patient, with a strong desire to help others.

€¢ Reliable and punctual, with a strong work ethic.

€¢ Ability to work independently and as part of a team.

€¢ Flexible and adaptable to changing situations and priorities.

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  Customer Care Executives

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Laxmi Complex, 3rd Floor, JP Nagar 6th Phase, Bengaluru