Anlage Infotech

Andheri East, Mumbai

Responsibilities Ensuring smooth implementation, execution of projects and immediate support to users of product Training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance Collaborating with various clients on a daily, weekly and monthly basis to resolve their queries in terms of all aspects of the product Maintaining the data sanctity on CRM and keeping all the stakeholders updated Single-handed responsibility of NPS, product adoption, change management and certification of users Communicating relevant business information, providing structured feedback to senior management and making product suggestions internally Monitoring service levels and acting as a point of contact for all complex problems, resolving the on-ground issues effectively and efficientlyRequirements Bachelors or Masters Degree in Computer Science, Information Technology, Business Management, Statistics or related field 4 to 6 years of experience in client operations with working knowledge of enterprise SaaS products Expert in using cloud softwares such as Google Analytics, Ticketing Management. CRM and system integration softwares (Postman) and API standards Hands on experience with MS Office (especially PowerPoint, Word and Excel) Flexible and fast adaptive nature with a positive approach towards completion of assigned task with an ability to meet aggressive deadlines and work under continual pressure Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing Confident and dynamic personality which can bring fun to the team, and sense of humour, is a plus Willingness to travel around 100% of the time within the city and between cities.

Provide visibility into revenue forecasting, pipeline, variance, budgeting, etc.Calculate KPIs like MRR growth, expansion, churn, LTV, CAC, etc.Enterprise sales support with legal agreement reviews and closures by working with external legal counselsBuild economic models to support new market expansionDesign measures to monitor sales efficiency, targets and compensationBudgeting and planning the entire P&L, preparing board presentationsPutting financial controls and processes across the boardBachelors or masters degree in business management, business administration, finance, economics, statistics or related fields13 to 16 years of experience in helping or leading accounting professionals, working with auditors and investor representatives in IT consulting, investment banking or SaaS organizationsAdvanced skill-set for driving ERP implementations, CRM maintenance, transfer pricing exercises, statutory and tax audits (including hold on GAAP and IFRS)Proficient in Excel and data visualization/analytics tools Solid know-how of Enterprise SaaS products, KPIs and business modelAbility to multi task at a high degree with passion, strong initiatives and positive attitudeExcellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in client and investor meetingsConfident and dynamic working persona, which can bring fun to the team, and sense of humor, is a plusStrong organizational skills, working with multiple stakeholders/team members, judgment and decision-making skills, and the ability to work under continual deadline pressure