Angle and Genie

Indira Nagar, Bangalore

Sr. Customer Care ExecutiveCLOUD PHYSICIANCloud physician aspires to be the global virtual hospital. We are re imagining the delivery of criticalcare through patient-centric solutions. We use our advanced technology, designed and developedin-house, to increase access to care, all across the globe. Cloud physician has been radicallytransforming the delivery of critical care by impacting thousands of patients across India andenabling them to receive high-quality care irrespective of their location and is moving towardsmainstreaming this model globally.Our Care Center, based in Bangalore, is staffed 24/7 by a highly qualified and trained critical careteam that includes super-specialist doctors, nurses, dietitians, and pharmacologists. The clinicalteam uses our proprietary platform, RADAR, to connect to hospital ICUs to oversee and manage thecare of critically ill patients across multiple regions. RADAR, built by our team of technologyexperts, incorporates automation, computer vision, real-time video, and data analytics to helpexpert care providers connect to and provide care to patients.We have cared for nearly 1,00,000 intensive care patients across 23 states in India and savednumerous lives.JOB DESCRIPTIONWe are seeking an experienced Senior Customer Care Executive to manage and support the USmedical prescription process in our Health Tech company. The ideal candidate will have 4+ yearsof experience in healthcare customer service, with a strong understanding of patient centricity,prescription handling, and compliance requirements. In this role, you will be responsible forhandling customer interactions through email, chat, and outbound calls, ensuring a smooth andprofessional communication experience. You will serve as a vital link between the company and itsclients, providing efficient and accurate support.