Amiure International Pvt ltd.

Patna, Bihar

JOB DESCRIPTION OF CUSTOMER CARE EXECUTIVE:Amiure International Pvt Ltd is a web designing company that deals with RailRecipe all across the networks in India and is an authorized partner with IRCTC.Minimum Qualification- FRESHER ConsideredAny Graduate(2021-2025 batch considered)Salary - 8k to 13kMorning - 7am to 4pmEvening- 1.30pm to 10.30pm(Both Male & Female can Apply)We are seeking a proactive graduate fresher in Customer Support. He/She Should have strong communication skills (English and Hindi), handling, request processing ,vendor or team coordination.Roles and Responsibilities of customer care executive: To accept food orders and call back for order confirmation To process orders in a mannered way To coordinate with the vendors and Concerned team Responsible for complete customer support To take feedback and follow up delivery information per order To manage complaints of individual customers To contribute operations information and recommendations for strategic plans and reviews To communicate customer issues with the operations team and devise ways of improving the customer experience including resolving problems and complaints Maintain relationship with key operations vendors To accomplish operations and organization mission by completing related results as and when required

1. Develop and implement HR strategies and initiatives aligned with the overall business strategy2. Bridge management and employee relations by addressing demands, grievances or other issues3. Manage the recruitment and selection process4. Support current and future business needs through the development, engagement, motivation and preservation of human capital5. Develop and monitor overall HR strategies, systems, tactics and procedures across the organization6. Nurture a positive working environment7. Oversee and manage a performance appraisal system that drives high performance8. Maintain pay plan and benefits program9. Assess training needs to apply and monitor training programs10. Report to management and provide decision support through HR metrics11. Ensure legal compliance throughout human resource management

Manage incoming phone calls made by passengers travelling Taking orders and fulfilling the needs according to their requirements. Interact with vendors and restaurant partners Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies