AMH Solutions

Amberpet, Hyderabad

We are looking for a persistent and professional Telecaller (Collections) to manage the recovery of outstanding dues.You will be responsible for contacting customers with overdue accounts, negotiating payment terms, and maintaining a positive relationship between the company and the client. The goal is to recover funds while ensuring a high standard of customer service.Key ResponsibilitiesOutbound Calling: Make regular calls to customers with overdue payments to remind them of their debt and secure payment commitments.Negotiation: Negotiate Promise to Pay (PTP) dates and settlement plans within company guidelines.Documentation: Accurately update the CRM or collection database with the status of each call and any payment arrangements made.Problem Solving: Investigate and resolve customer discrepancies or complaints that may be delaying payment.Compliance: Strictly adhere to debt collection laws and company ethical standardsTarget Achievement: Consistently meet or exceed monthly recovery targets.Required Skills & QualificationsExperience: 02 years in tele-calling, collections,Communication: Exceptional verbal communication and active listening skills.Resilience: Ability to handle rejection and remain calm during difficult or heated conversations.Tech Savvy: Familiarity with MS Excel and basic CRM software.Education: High school diploma or equivalent.Preferred AttributesStrong persuasion and negotiation skills.High level of integrity and professional ethics.Multilingual Ability to speak telugu,hindi is a major advantage.