Allen Career Institute Pvt Ltd

Pune, Maharashtra

**Job Description: Samvad Executive (Telecommunication Department)****Location:** Pune, Maharashtra**Qualification:** Graduate, with excellent verbal communication skills in Hindi, English, and Marathi. Basic computer knowledge, including MS Office and data entry management, is required.**Key Responsibilities:****Customer Communication:**- Inform and educate customers about the courses.- Provide accurate and comprehensive product information, ensuring a positive customer experience.- **Call Management:**- Handle both inbound and outbound customer calls in a timely and professional manner.- Engage with customers to understand their needs and provide solutions accordingly.**Issue Resolution:**- Address customer queries and resolve any questions or concerns.- Escalate complex issues to the appropriate department, ensuring quick and effective resolution.**Key Skills Required:**- Strong verbal communication skills in Hindi, English, and Marathi.- Basic computer literacy in MS Office and data entry management.- Excellent time management and problem-solving skills.- Confidence and ability to manage customer relationships effectively.**Job Type:** Full-time