Customer Service Domestic BPOTelephone HandlingGood Communication SkillsMalayalamTeluguKannada Communication
This is in reference to our discussion in regards to the current open Mandates with Marketsof1. We are open to hire candidates with a minimum 6 months Sales experience ( telesales preferably ), Customer Support Executives with minimum 6 months experience .Language Preference : Malayalam, Kannada, Telugu and hindiSalary ranges between 15k to 35k ( Net Take Home ) plus Incentives. Location : Saidapet(little mount),Guindy Statutory benefits - ESIC, PF applicable for all hiresInsurance covered for Self and FamilyExcellent work Culture built with monthly Rewards and Recognition.
- Handle customer queries:Address and resolve customer inquiries and issues through phone, email, or chat in a professional and efficient manner.- Provide product information:Familiarize yourself with company products and services to effectively answer customer questions and provide accurate information.- Assist customers with technical support:Guide customers through troubleshooting and technical issues they may encounter with products or services.- Process orders and returns:Manage customer orders, process returns, and ensure timely resolution of any related concerns.- Maintain customer records:Update and maintain customer database with accurate and relevant information for future reference and analysis.- Collaborate with other teams:Coordinate with sales, marketing, and technical teams to provide comprehensive support to customers and improve overall customer experience.- Strong communication skills:Ability to communicate effectively with customers, colleagues, and supervisors through phone, email, and chat channels.- Excellent problem-solving abilities:Quickly identify customer issues, analyze situations, and provide effective solutions in a timely manner.- Attention to detail:Ensure accurate recording of customer information, orders, and issues to maintain high standards of service and quality assurance.