Extend a friendly and welcoming greeting to visitors and maintain a clean and tidy reception areaAnswer incoming telephone calls, emails, and messages and reply to or redirect themSet up meetings and update calendarsTake delivery of mail and sort and distribute themMake travel and lodging arrangements and create vouchersGreet visitors and direct them to the appropriate departments or individualsRespond to queries in person, via telephone or emailDevelop and implement office proceduresMaintain general company record systems to uphold accurate filesCompose letters, memos and emailsScreen documents, book meeting rooms, set up conference calls and take messagesPerform administrative tasks, including filing and photocopying